Southwest 411, part II

I have a bit more wealth to share with you about preparedness in choosing to fly Southwest Airlines.

While they are still my favorite airline to fly, I found myself in a situation where I was not pleased with their organization, or simply, lack thereof.

I arrived to the check-in, prior to security, just under an hour before my flight was to depart and was unable to acquire a boarding pass.  Once through security (which takes a few minutes) and at my gate, I stood in line to get that said boarding pass.  Unfortunately, due to bad weather, a flight to NH was cancelled and they were making arrangements at ANY and ALL counters, which takes forever.  So my recommendation is that there should be a designated line for rescheduling, so other normal workings  (like me getting a board pass, which takes two minutes) can still happen.  I almost missed my flight, and had I stayed in line I would have.  I cut. :/

I think it’s great to give companies this kind of feedback, but keep in mind that it’s a large company, and while they may value it, I don’t see it changing right away.  So, of course, there’s a service you can purchase to ensure you’re checked in.  To have to pay for someone else’s disorganization is not something I’m not a fan of, but I took that chance, leaving from work with just enough time to make my flight, so… I can only complain so much.

So, if you aren’t sure you can get your boarding pass at the first counter, because of time constraints (they recommended 90 mins for BWI) then make sure you choose to pay for the early bird check-in option  ($10 one way).  At least until they change and organize themselves a bit better. 😉

While I’m giving all this information, here’s a bit more:

Get a Boarding Pass

Travel Services and Fees

Self-service Kiosk

And, most anything you want to look up, you can probably start your search here:

Customer Service


About Heather.B

I'm a thirty-something (how did I get so old?!) esthetician (Jan 2009), soon-to-add holistic services (Jan 2013), and then onto business school with a few more endeavors in the works. Stayed tuned though as this changes often. I call it "what-to-be-when-I'm-a-grown-up ADD" - but here's a great quote of encouragement if you're similar in nature: “The experience of centering was one I particularly sought because I thought of myself as dispersed, interested in too many things. I envied people who were ‘single-minded,’ who had one powerful talent and who knew when they got up in the morning what it was they had to do. Whereas I, wherever I turned, felt the enchantment: to the window for the sweetness of the air; to the door for the passing figures; to the teapot, the typewriter, the knitting needles, the pets, the pottery, the newspaper, the telephone. Wherever I looked I could have lived. It took me half my life to come to believe I was okay even if I did love experience in a loose and undiscriminating way and did not know for sure the difference between good and bad. My struggles to accept my nature were the struggles of centering.” – [from Centering in Pottery, Poetry, and the Person by Mary Caroline Richards] I'm a lover of animals (especially my bird and cat), my niece and nephew (and #3 on HER way), and plants; an avid crochet-er (and other crafty things), amateur photographer, baker extraordinaire, dreamer of travels far away (camping and road trips settle me for now), searcher of different music, and beloved daughter of The King. Add in a penchant for being taught new things, and you've got a good idea of what you're dealing with here. I, also, have an endocrine disorder (PCOS) that causes me to have a low carb diet and an insatiable appetite for holistic health (along with a big butt) - I console myself with the reminder that there are worse things, like being eaten by an alligator. Lastly, I've found I get bored easily and procrastinate like it's my job. So who knows how steadily I'll contribute to this. Welcome! If you choose to read this, I've warned you fairly ;), and I really hope you enjoy the variety of my life. Please send me a note and let me know about you!

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